Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.
you must not void the winning because the user already win the money and to his balance. Your gambling site have the technical problem while the game is still running. and i think that is your mistake and OP has no idea on what happening. He just playing and win the prize. He still loss because he already expected his winning. i feel the what OP feels right now. you might give him a compensation for that so that you will be fair. Just saying