Yeah, me too, and not us. They said it is 24 hours support, but it is a fake slogan, we know they are not 24 hours online, but very slow.
It is a 24 hours support, wehenever you get issue you can always start to chat the support. The main problem is that they wont be able to solve your problem at once, sometimes they need to forward issue to the other department and do some checking for your problems but it is still without a doubt 24 hours support