I am still unable to login to my account, where can I submit a ticket, I do not see the option, only login window and join window come up.
Login page --> Forgot Password --> Contact Support (bottom)
Did that, they got back to me asking me how much I had in the account before it vanished and other questions that clearly does not look good at all. This looks like the end my friends.
Yep, don't worry though, it's most probably not the end of your friends or account. If they randomly updated and lost that type of information through whatever means could of possibly happened then I would be smelling the end of them is near as well. Just wait and all should be fine..