Sorry to say but that is pure bs.  

Every balance must be intact.  For all who got issues with login we will sort that out and also include bonuses for the inconvenience.  

We are working as fast as we can so if you sent ticket please be patient.  
We will try to include bonuses for all the people affected.  

You also must understand that we have to do very intensive checks due to all the scam attempts that people are trying right now.
 
As for your case if you really had that balance please send me pm here or submit a ticket and send me ticket number and i will check that out asap.