Another Betsoft issue. Shocking.
Betchain: I assume if you are deducting the winnings from this player due to "bug" you are also refunding the losers that have played the game and lost?
Please provide proof that you have made all the losers on your site whole that have played this slot.
Thanks,
Trayber
Nice question, if they are deducting user's winning because a bug of the game so they should refund user's losing as well. It is not fair if they do not refund it, we can say it as cheating players then.
This issue was specifically tied to our 200% Welcome Bonus and the game Dr.Jekyll and Mr. Hyde. A player could lose his Welcome Bonus (as shown by his wagering) and then make a second deposit and the game would pay his bonus. It only affected players playing on our Welcome Bonus who lost and made a 2nd deposit and got paid the bonus via Dr. Jekyll and Mr. Hyde. The game has been disabled and players deposit amounts left in their accounts.