Yes , but i have add the "password hint" in my account and they say its useful if i lost my password they can send my this password hint in my email

how can i use this function?
( the screen is on a new wallet in my real wallet i have add a password hint )
Contact their support. They will sent the hint to your email (but won't reset your account or let you back in without the password).
You can recover the funds using the 12-words passphrase too, btw.