yes there ticket reply is quite slow ..but you get reply
How many weeks or months does it take to get a ticket answered?
Way to long. Their support and the way they communicate is of very bad quality; and I do not mean language, but the way they act outwards on communication, information, answering questions, etc.
They don't need to work with non-Mainlanders. Their own market is huge enough to sustain themselves. They could sell the miners in tens of dozens to other farms in one transaction.
While we individual consumers could only buy a few each.