No logs from betchain.
As I explained in the other thread, I deposited a second time, after losing every money from the first deposit even the bonus.
So with the second deposit I won I tried to withdraw that money.
Can you fill in the blanks and explain what happened? (It seems like you're intentionally leaving out the important part of the story)
I deposited ____ bitcoin and received a ___% bonus.
I lost my deposit and bonus and then made another deposit of ____ bitcoin.
After your second deposit, did you quickly hit the bonus from collecting all those potion things with your previous deposit and then cashout?
Betchain will probably claim you violated this rule:
1.4 Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
I'm not sure how the game works, they might be right. I know there's something about collecting potions for freespins.
If you had the option to activate the bonus and chose to wait till you emptied balance to trigger bonus with fresh deposit and no playthrough, they should confiscate the winnings.
If you made progress towards bonus trigger, but went broke before you had the option to activate bonus, then made another deposit and completed your goal, you played by the rules and they should pay you.