BitInstant really needs to set better expectations. If they don't have a real chat, they should not claim it!

Also they should send transaction emails. Like "Hey your just setup a transfer it will be completed after X, Y and Z" and then a follow up email when the transaction goes through or not. As it stands the transaction fails and that DOES NOT trigger any action from BitInstant. You contact their support and they resolve it but that still doesn't tie into their transactional system!

In one instance a failed transfer because they did not have any funds in their exchange account, I contracted them and they manually did the transfer TWICE! Today my transfer fails and they did it manually again and on their site it still shows failed status!