I know everyone is frustrated of our slowness in replying.
So, you KNOW we're pissed and are making no effort to maintain communications...?
We suffered setbacks that you all know about last week.
I don't know of any setbacks you experienced, I didn't see any mention of "setbacks" on BitInstant's site... I know the site was down for a few days which was claimed to be due to "server maintenance" according to the message you guys had posted while it was down, but server maintenance is hardly a "setback".
We appreciate your patience.
Somehow I doubt that you guys really even care, otherwise SOMEONE would be here to provide us with information on what is going on, as it stands our emails go unanswered and there's been no BitInstant reps in this thread for 4 days now...
I'd like to stress, to this day, we have never ever scammed anyone.
You've scammed me on EVERY transaction I have made through you. When you quote me an amount that I am supposed to receive and then the money arrives and it is short of what you quoted me, that is called scamming.
If you have an order that has not processed, we will refund the fees always and honor the BTC price.
I'd be happy just to get the full amounts you quoted me but I will be more than happy to accept your refund of my processing fees as well.
Please bear with us, as we are short staffed at the moment.
Short staffed...? Your processes are automated, what do you need a staff for, your tech support...? If your service ran the way it was supposed to you wouldn't need more than you and Rachel for handling tech support...
Your emails will get answered, it may take a little longer then usual
I'll believe it when I see it... You should call this service "BitEventuallyWhenWeGetAroundToIt"...