My fees were NOT refunded, NOR were the original bitcoin prices honored.
Just to follow up, I finally got my BC. However, the amount did not reflect BC prices at the time of purchase, and I was still charged a handling fee.
Same here after all was said and done i ended up 20 short for a purchase when i made sure to give them 20 extra. After coming up short .5 before i vowed to always get extra but that is impossible to do when original quoted bitcoin prices aren't honored.
Thankfully i was able to get a friend to lend me what i ended up short because he was tired of hearing me complain about the lack of any support for 4 days and then them shorting me. At this point i was glad to get any money and to put this nightmare and company in the rear view.
Stay strong people with money still in limbo.