The exchange site is different from the support site.

Support site (https://bleutrade.zendesk.com):

When logging a support ticket you don't need a confirmation/security code: Email + Password only.

Before login if forgot password you can get your password here - see bottom of logon page (just need email address)
Click: "Forgot my password" or
Click: "Have you emailed us? Get a password" (If you've communicated with our support staff through email previously, you're already registered. You probably don't have a password yet, though.)

Once logged in you can edit your support profile:
To edit profile: User Name > Edit My Profile > Edit Profile

Note: In my case my exchange logon password did not work in the support logon screen (I had to reset it here) - I also use Google+ to logon (you can also use Twitter / Facebook).

Exchange site (https://bleutrade.com):

When logging on to exchange you need a confirmation code: Email + Password + confirmation/security code (sent to your email).

Before login if forgot password you can get your password here - see bottom of logon page (just need email address)
Click: "Forgot my password?"

Once logged in you can edit your exchange profile:
To edit profile:  User Name (Bleutrade Member Area) > Settings > Edit Profile

Hope this clarifies.