So these are the facts:

You used a card with them, a year ago. They got the funds. They were never charged backed. And now, you have deposited with bitcoin, won bitcoin and they are denying your withdraw until you can give proof about the card you used a year ago?


Exactly! And on top of that We are talking about deposits of 20$ cad and 30$ cad too, compared to hundreds of bitcoin deposits. Deposits of bitcoin were made almost daily. Last cash deposit was in Feb...


So they're basically saying if you created a brand new account, they would've treated you better than if you used an account with them with history?