Indeed PayPal is a big corporation with millions of clients. As such, they have also employed thousands of people globally to handle the multi-million clients. One thing I realized about PayPal is that they don't have a centralized way of handling customer complaints. This results to a lot of confusion because one issue might be handled by 5 different customer service agents in different ways. That is why many people complain of incompetent staff. I also have a very bad experience with PayPal.