i tried reaching support for more than 2 months now but they are playing games, telling me i need to wait until tomorow to talk to a manager and a day later telling me they cant let me speak with a manager and i should go to the police
that's the most awkward answer I've just seen from an exchanger support,reccommend you to contact the police LOL,they really trying to get away from the responsibility due to their poor security or I can say lack of security,if you can make 20btc just under 24 hours then it's good, I just advice you to move out from that joke exchanger