Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
malexpeterson
on 18/03/2013, 19:55:06 UTC
Hello,

I still do not have my funds from my transfer and have not heard from support.  Email I received is below, it seems like I was supposed to get a code this time; however, one was not provided.

Please put funds in my account or provide code for me to do so thanks!


what i recieved:


support@bitinstant.com via amazonses.com 



Hey there,
 
This is to notify you that your order has been updated, please find the details below:
 

To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'.
 In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.
 

OrderID: a90da0f5-18c3-4146-9445-d2becf943cfc
 EventID: f08e34b9-ccfa-4ae5-a635-374d88c2ecf3
 DestAccount: 165789
 QuoteID: afb18302-6df2-4fb1-a6dd-05dd7e100006
 User: SYSTEM
 DestExchange: mtgox
 eventtype: Order executed
 EventSentAt: 1363630380.96
 APIResponse: None
 GoxCoupon: {u'error': u'Must be logged in'}
 FundsSent: $129.6135 USD
 


If you have any questions, feedback or need some help, please do not hesitate to contact us!
 support@bitInstant.com
 Telephone: 1.716.712.4846
 Fax: 1.347.223.5251
 
Feedback is important to us, please leave us a 2 minute review!
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Thanks!
 
The team @ Bitinstant