Last weekend I stopped outsourcing the support. I thought this would be great to improve response time, but it made more problems that it solved. All support is now handled by me again.
Please make sure to settle the invoice within the given time-frame, otherwise it could come to long delays due to our payment-provider
Hey,
I sent through an e-mail and haven't heard anything. Since you're the only one handling support how long is the usual wait?