Maybe its just a scam, but I think its a bit early to give up on it just yet. Maybe they don't have answers to those questions just yet. Maybe the person you are messaging barely speaks English and can't really give you a better answer because of that.
Metaverse is scam.
I sent some btc during ICO. Later after ico ends i try to get some info about wallet, token distribution, exchanges
I found some contacts and wrote to
info@viewfin.com (support of metaverse) and
eric.gu@viewfin.com ("director" of metaverse based by his signature)
As result i got no concrete answers to my questions
Only answers like this "Thank you for you support", "Thank you for the help" i got (((
After so detailed answers I claim to refund my btc and got no answers at all
So from my point of view Eric Gu (nickname "notess" on this thread) is scammer.
Do not deal with him, metaverse and viewfin.com
Can we have updates on Metaverse?
Where is the Metaverse slack or forum?
Not great communications