Unfortunately it"s been very hard to prove something to secondstrade.com since the beginning of the current week (especially after they changed their "quote supplier" for currency pairs). The refund requests from people are most likely to be ignored or considered to be non-refundable just because they decided so (you can look at my  and other users posts published starting with 06.10.2016), trades are accepted with delays up to 20 or more seconds after receiving bitcoins to their adressess blaming for this blockchain.info wallet (but such things never happened before). And now they try co call us scammers... What is gonna be next??? Only time will show. And for us all the best cure from all this unfairness remains patience and hope for the better attitude to us.