If you were an ICO investor, you should have received an email near early September dealing how to login and set up your account. You can always use password recovery, your username should be the same as the one you used on Apex Conquer to invest with on the jewelsproject.com website just click "Login".

Your JWL should already be on your account and withdrawable. If this is not what you're referring to you'll have to explain a bit further