Still waiting. (17435) 30 days of waiting and still no response.
What you need to do is make a new ticket, and link that ticket to the old one and they should be able to answer it. Most likely they just missed your ticket and went on to the next.
I already made 3 tickets dude. And still no response, the 1st 2 ticket. they said they will look at my account Asap. But until now no response. it's been a month and so tired of waiting.