I made a deposit a week ago which never arrived into my Kraken account. i then received an email from Support saying my "Withdrawal" (remember i actually made a deposit) was being scrutinized by Paycash. I was then asked if I could think of some documentation to provide as proof of income.
This is utterly crazy. After some vague requests - I've now had to submit two bank statement and two payslips- and still no word. It IS easier to get a mortgage. For the record my deposit was < £10k and I'm Tier 3 verified.
I missed my trading window, and BTC price has pumped and I'm in danger of Paycash simply returning my funds (which i paid my bank £20 to transfer via SWIFT).
This service is impractical, unprofessional, and totally unreliable. Kraken is literally costing me money and this isn't the first time my small deposits have been held up.
Can someome please help ASAP?
Yes, funding through PayCash can be problematic because they often request extra documentation. There's not much we can do though except work with their requirements as best we can. If you PM me your ticket number I'll be happy to take a look though and see if there's anything we can do to speed things up.