Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
yoonjas
on 21/03/2013, 22:47:55 UTC
It looks like I'm in the same boat as some of the others:
I did not receive an Order ID or an e-mail from BitInstant, but I did receive an e-mail notification entitled "Successful ZipZap Payment" from ZipZap.
Here is the info that I was given by ZipZap:

Quote ID8702b891-b838-49d8-8ece-2856df79b00d
Event IDef336af9-e79b-4cdd-bf04-215a4199d2b7Quote valid untilThu Mar 21 21:35:11 2013Fees (Not inclusive of ZipZap)3.99%%Amount you need to pay$481.05 USDAmount you will receive$461.856105 USDExpected delivery time(HH:MM:SS)0:04:00Guaranteed delivery time (HH:MM:SS)1:00:00Destination exchangeMtGox

I'm sure that this backlog will be cleared up and taken care of within a matter of days at the very most.  I have had similar issues with BitInstant in the past and they have always made it right at some point.

I think you are in a better boat than I am.

For me, it actually said that the order had a "serious error." I received "Successful ZipZap Payment" also from ZipZap.

I hope you are right for everyone for your last point.