Here is a response I sent to one of secondstrade's PMs where they claimed that they may reconsider and refund "tautvilis". I think it's worth to post this publicly and to encourage them to respond here:
You have to do much better than that. You have to post full analysis of the issue, publicly, in your scam accusation thread:
https://bitcointalk.org/index.php?topic=1640756.0You have to explain in detail how the exploit worked and how you determined which users are involved in it. If I understand it correctly it was an issue with your own site that caused or allowed this to happen so you have to show very clearly that you know what happened, how it happened, how you will deal with the consequences, and how you will prevent this from happening again. Only then I can consider revising my feedback.