I've sent him the scan of my ID three weeks ago and still no answer from him. I even tried to call the mtgox company and I managed to leave a message on their answering machine. This is really frustrating. When was the last time that anyone got the limit lifted? Are they really so busy - or maybe they are selective with who is allowed this privilege.
Hopefully he will clarify this policy quickly, because if they don't, it's going to put a huge hamper on his business, when people discover - and start complaining loudly in droves - that their money is "stuck" there!