Just to clarify this as well,
The technical implementation to get a max bet limitation on our games
for play with bonus money is developed by the provider of our platform,
and it does not only affect BitStarz but a bunch of other casinos as well
using their product.
I'd like to thank everyone that had consecutive feedback regarding the
technical implementation of a max bet with bonus money, and I'd like
to again mention that this is under development and we'll keep you posted
on the progress.
Mike
Besides the max bet limit, what other reasons you will reject a payment? I remember you have other cases to refuse pay winners
Hi there,
Well, you have to understand that it's quite a rare occurrence. 99.99% of all players in the casino have no problem
what so ever with us and we have no problem with them. But there's a super small minority of players who could
engage in fraudulent behavior of various kinds. Trying to open multiple accounts to get free spins, opening multiple
accounts to take multiple welcome offers, double spenders, etc. These could risk of having winnings confiscated due
to abusing the casino.
The one you might be referring to that's been discussed online lately was a player who normally played in BTC but
decided to use a credit card as well, upon we asked him to provide a copy of this card, which is a normal procedure
which all card users have to do. Could that be the one? Nevertheless the issue was resolved, player paid and is
still a frequent visitor of the casino!
Mike