my incent lose in TheViralExchange

What do you mean? Your account got disable.
i think he lose incent token in TheViralExchange because his account got disable same with me, many account got disable from TheViralExhange and i dont know token from disable account back to incent team or not

That incent token will be back on the balance of the viral exchange, I think it is not yet distributed that is why that token is not yet real, So the lose of token is not valuable because it is not yet counted in the total volume of incent.