Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Okay. i received this email almost 12 hours ago. Still not seeing the funds in my Mt.Gox account. Mt.Gox told me to contact BitInstant. Being that we're in the weekend, should I expect a delay before seeing the funds?:
Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order.
OrderID: 160f7bdc-beb6-4051-8abf-eb7bc5fa4977
EventID: dd7caf4f-9696-4636-bda8-32b1e66d41b7
DestAccount: XXXXXX
QuoteID: a8f0fb4b-2a35-4251-8f10-bbe2991ee42a
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363981825.76
APIResponse: MTGOX-USD-2PVWS-NVDNE-GAZAM-FCB37
FundsSent: $....... USD
Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order.
OrderID: 160f7bdc-beb6-4051-8abf-eb7bc5fa4977
EventID: dd7caf4f-9696-4636-bda8-32b1e66d41b7
DestAccount: XXXXXX
QuoteID: a8f0fb4b-2a35-4251-8f10-bbe2991ee42a
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363981825.76
APIResponse: MTGOX-USD-2PVWS-NVDNE-GAZAM-FCB37
FundsSent: $....... USD
yep , i got the same , and still no funds in my mtgox. i wonder what this means?
anyway heres my id again for support just in case
order id 3b3bce78-6765-4667-8ea6-a8c315b848fb
quote id 5cfd4f18-9300-4261-aee7-7e9c63bc88b2
Thanks for posting guys, I was just about to make a cash deposit. This happened to me last weekend and Rachel resolved it first thing Monday. What troubles me is no comments (that I've seen) about this issue from any of the BitInstant staff. I'm done with BitInstant, I've found a vendor who does MoneyPak to BTC for 5%, it's faster than BitInstant, and none of these shenanigans. They've made enough profit from me as far as I'm concerned, if you're going to run a 24/7 site they should have 24/7 support. They get away with it because there really isn't a lot of good competition, I'm sure that will change at some point ...