Re: ★ BITSTARZ.COM - BTC & EUR Casino | Get 200 Free Spins + 5BTC Welcome Package ★

So you guys still hold firm on your stance that someone like me (who you confiscated 20 btc in winnings from) saw the max bet was 0.025 btc and knew that if I bet over that amount then all of my winnings would be confiscated... then I said "hmm let me try to get one over on them and bet over the limit" knowing that my winnings would be confiscated? ... what a joke.. Obviously if me/others had known this, we would not bet over that amount... You guys allow bets to be placed over this amount and have not done anything to rectify it, even after many many months and many complaints.

Also it is worth saying that I actually did take probably 20-30 minutes to read your terms very carefully and I guess missed the max bet clause. It is obviously hidden for a reason - and that is to maximize your profits and screw players over... glad to see that rhavar, twitchyseal and others are standing up to you guys.

Furthermore, your only response to anyone who criticizes you and your B.S. terms is to run to Askgamblers, who I might add, you pay significantly to promote you and appears to be your biggest affiliate...

Also they are only there to mediate complaints where the casino violates its own terms. They don't acknowledge the root of these problems, which in your case is B.S. bonus terms (hidden and predatory). So telling people to complain there will not help anyone, and means you are dancing around the issue.

This is terrible not only for you, but also for the bitcoin gambling community as a whole.

Hi there,

If you're reading the terms and conditions, there are not many that dictates how you can play or not. It's mostly filled
with information which countries are excluded from receiving bonuses, that you can only get one per IP, etc. Very few
of them are rules that states that you should play a certain way.

If you don't believe what AskGamblers is saying, then you can go to CasinoMeister, one of the largest advocates of fair
play. We do not get any traffic from them and I'm sure they'd say the same thing about the max bet clause, if you're worried
about some kind of bias.

Also, please enlighten me how we can make the terms more clear, and where to put them. They're put in many places on the
site, in all bonus emails, on the deposit page, etc. If you have a better place to put them, or any more place, then we'd appreciate
if you wanted to make gambling slightly better and more convenient for everyone and provide feedback as to where that would be.

Mike

Hi there,

You may recall I recently pointed out that many of your bonuses had a link to your general terms and conditions. Your promotional terms were only accesable by clicking on a "terms and conditions" link after after landing on the promotions page.

You quickly fixed it, which is nice, but this guy seems to be exactly why they should have never been the way they were....

Hi there,

We're always working on trying to make it as clear as possible and I appreciate the feedback we got from you
regarding this. It was still available via the promotions page and on the main page where the bonuses are displayed
(In the main big banner of the website that is).

If there's anywhere else you feel they're needed to make it clear, let me know.

Mike

If you went out at got 100 random people who have never gambled online before, and you gave them 1 bitcoin or 600 euro each for them to deposit on your site after signing up, and reading the terms and conditions.

What's the over under on how many of them commit a violation that gives bitstarz the right to seize their winnings? ( all new players that know very little about gambling, none of them have any malicious intentions)

If the number is any higher than 0.5, you're not doing your job ethically.

Hi there,

First of all, I doubt that the average player would come in to a new site and dump in 1 BTC or 600 euro each, very few players
actually would do such a thing. Most players actually try the site out with a smaller amount first. If these new players would
also contact us regarding anything that has to do with a bonus (which many new players do as they do not always know how it works)
we do our best to remind them specifically about the 25 mBTC per bet rule.

Again, applying the rule in practice is quite rare. Sure, there are some examples here online, but then you're forgetting about the massive
amount of players who have read through and understood or for whatever other reason never have had a problem. It's easy to forget about
them.

I'm not sure what you're basing your 0.5 on, however, I could quite easily say that it's nothing higher than 0.5 on average.

I've also got a guarantee from softswiss that they have an absolute latest deadline of 4 months to have the max bet limit technically
applied to all softswiss sites. Hopefully it's way faster than that, but that's the guarantee we got.

Mike