No answer within 30+hours is not good for any business, online or not, when it comes to users money being stuck.
Also, no blog post, no tweet, no nothing makes yourself re-consider your atitude towards them. I stick to my opinion of not using them until a reply to my ticket is made. Is simple..
I can understand your frustration and your point is valid nevertheless. Your ticket will be eventually responded to and your issue will be fixed. Unfortunately, there's nothing to do to speed things up.
One thing I always do before loading my card or buying btc is reading this topic. If there are issues with their system, here you'll see when and also when everything runs smoothly.
Everyone is entitled to their opinions and choices. For me personally, the service is worth even with these errors / drawbacks. In my country, buying BTC is costly and takes time. By using E-coin, I can save both time and fees. Bonus: I do not have to worry about my bank asking for info about my transactions (some people reported accounts closed for trading bitcoin). And bonus2: I can buy btc with my paypal funds at market rate (+2-3%) instead of finding other users for p2p exchange and high fees (10%+). This is simply the best way to buy btc with paypal.
I always try to weigh pros/cons and for me Wirex is perfect.