Hi,
When I want to make a withdrawal the response is
"Insufficient hot wallet balance. The maximum available for withdrawal right now is -9.162E-5 BTC. Our technicians have been notified about this and will make more funds available from the cold storage."
Thank You
Its normal don't panic. Most websites these days have a hot wallet and a cold wallet. If the site gets hacked, the most they lose is in the hot wallet. The cold wallet is offline and impossible to steal. Just need to manually reload the hot wallet from the cold wallet.