I use BitInstant all of the time and things usually go smoothly but it's been a few hours since I made the cash deposit and I wanted to make sure that I called it to the attention of the Support Team so that my order can get pushed through.

I was not given an order number because I have not received an e-mail from BitInstant, but I have this information from ZipZap:

Quote ID    60268933-b4a3-4f9e-b778-2b0a5e15737c
Event ID    be584f19-da01-44fb-9ceb-c78a73a88d40
Quote valid until    Mon Mar 25 00:55:51 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $186.05 USD
Amount you will receive    $178.626605 USD
Expected delivery time(HH:MM:SS)    0:04:00
Guaranteed delivery time (HH:MM:SS)    1:00:00
Destination exchange    MtGox

Thanks in advance!