Still nothing from Cloudbet. It's been over 48 hours since the transaction confirmed. No response other than wrongly closing the support ticket. Shameful.
If they already closed the ticket without your complaint being fixed you need to get explanation from them, or if without that is a big troll and this site should be avoided. If nothing happens on the next day you can start accusation so everyone will be aware.
Actually there are complaints against cloudbet since 2014, their support is worst i have seen in bitcoin gambling industry, they don't have live chat system or telephone service, only email. They work only 5 days, so you have issues on weekend, they will not respond.
Based on threads i'd see issue are still yet occuring uptil now and they should hire someone to attain those problem claimed by people so the issue will be resolve easily, but cloudbet is quite good in this industry its just matter that there prrssence in problematic times are totally hard to brough up, and if this issue will still up i think they will surely lose some prospects since the trust to play will dissapear and surely they will flee to another trusted casino ones.