Bter is pretty much scam... A bit like yobit i guess. Very unresponsive support and even more wallets that don't even work. I suggest you just wait for the best and hope for the best... Nothing much you can do more.
I risked a while ago after the hack and risked more than a bitcoin trading there and everything went good.
Even though I got scammed by them for several bitcoin I re-used their exchange again but their support sucks.