Not sure if that guy considers me a shill, but I don't care. Definitely not a shill. Definitely not recommending this site, either. It is absolutely terrible. I am now having a different problem and they are ridiculously unhelpful. I expect it to take 2 weeks to fix this problem as well and that is insane. I can't withdraw my coins! :/
That's very annoying - sorry to hear you've had to put up with all that hassle. The system works so well.... until it doesn't. Then you have to deal with xCoins support, which can take days. It appears, since they are a new platform, they are mainly focusing on buyer vetting and feature development, but leaving themselves understaffed in the support department. Not a good idea if you want to retain customers, but you'll get your issue resolved. In my experience, everyone does (eventually).