What kinda service do you run?
I've opened 3 different BTC -> ETH transactions and sent bitcoins to these 3 deposit addresses in one tx. And only one of my transaction confirmed & I got ETH for it.
2 others are still waiting...
You should really consider my scenario and check the deposits properly. I've been waiting for at least 3 hours since my deposit confirmed...
ps: Yes I've left message on your chat & submitted help form...
Hi, there. If you have submitted a ticket to our support team, which looks like you have from what you have said above, then our support team will be with you as soon as they get your ticket. We answer all issues in the order they are submitted. You should be hearing from our team soon.