Troll box is an open chat Poloniex is hosting. unless the account is official poloniex account it means as much as what we say here. (somewhat helpful but not definitive)
I have Accidentally deposited BTC from my wallet to my poloniex USDT wallet address there a way i can get back my coins? I have already opened the support ticket which has not been answered yet but the Mod on their troll box is saying that recovery is not possible
Poloniex will definitely fix this. Those bitcoin are not lost. The troll box was probably just some asshole messing with you.
How can you tell that troll box is just messing with him, Poloniex is today a big exchange with responsible in crypto market, I dont think that they will just be making messing with any clients as this will hurt their reputation.