The unfriendliness will definitely hinder the company from keeping customers but I do have to say if there's a big where you can't withdraw and you decide to gamble some more it's too late to do anything. You lost it fair and square. If you had waited I'd have to assume the bug would have been fixed. If it wasn't a bug (which is what you're implying) there's no real way to prove that the admin did something to stop your withdrawal.