Due to the fact, that here a posts from people, where I've responded to the mail, I guess there is a problem with some with my emails. It seems that everything is sent, but not received. I'll try to reach out to everyone through other channels who need support. I'm very sorry for this inconvenience!
Now five days have passed and you are still to reply. I cant see any reason for it to take this long. Until this is solved I wouldn't recommend anyone to order anything from bit-keys.com. You have had the money for 12 days already.