FCT Trollbox bot: http://www.polonibox.com/?username=yxiaofei551
I don't know if it is a robot, but I have the same problem: i've made a withdrawal 2 hours ago and i'm still waiting...
I'm also having trouble with prepaid phone FCT I didn't order to account customer service for help...
Check tx id (d0cb52f5d4d4a291ed3424dd864156011028fd065241deda83830edfc2476a9c) at explorer.factom.org
The tx is complete in poloniex:
http://imgur.com/OAokbYZ