Hello,

It can take up to 30 minutes to verify your payment when you use BTC. Usually 3-5 minutes.
But there may be Coinify glitches. You don't need to worry about that. Just contact to our support team via customer support widget on our website, e-mail us or have a chat in Skype. They will check your payment and provide the details of your card.

Live Support is available on a regular basis 7am-3pm GMT Mon-Fri.

Sorry for inconveniences.