Use the official complaints sources and they will answer you there.
I know some operators (not btccasino specifically) who are not willing by definition to handle these threads on the forum, but on official sources only.
Hope you will get your money
They already replied here and accused me of "putting on a show" in light of catching them draining my balance to 0. I was also in email & support channel discussions with them for the 50 hours leading up to when I decided to post the scam thread.
I advise no one to play here in light of the overwhelming evidence that I was scammed.
You shame, so many ppl warned here this site is scam, but you didn't listen, stupid, no one can save you.
I'm not asking to be saved dumbass, I'm not looking for my money now, I'm just adding to their scam record. I already said before I found the BTC Casino site before I found this forum. Your comment doesn't help anyone here.