I just realised it's been 10 days, and I still don't have a key. I've also sent a few emails that have gone unanswered. I'm sure you must be really busy, but seeing as I've had better luck catching the bit-key team here I'd thought I'd reach out again for an update.
I know this is an old thread but I ordered from them - got no key and no reply from any of my emails so far. Just thought people here should know.
To be honest, I'm quite tired of this shit. We are successfully selling about 20 - 30 keys a day! The bad thing is, only if something goes wrong, people are commenting on this forum.
In 95% of the case, it is the fault of the customer. Also here. The Website clearly states, that the key is not in stock and the delivery time is unknown. I got your mail at 00:32 am in my timezone and at 04:36 you are complaining on the forum? I guess 4 hour in the middle of the night is nothing you can ask for, may accept from amazon...
I'll contact you know over email to handle this case as it should have been handled from the beginning. I'll answer as soon as I got out of bed.
Seriously, If you think its always the customers fault, you probably shouldn't be running a business - Communication solves everything. An email explaining the situation immediately after the sale, to say that you don't have it, and some estimate of the time it will take to obtain the product, automated if need be, is appropriate.
Even if that's to say you don't have a clue, I'd be comfortable with the situation. Even if immediately I got an email saying, hey on this occasion it could take a week, I wouldn't be thrilled, but I'd live with it. You were slow to answer the email, but you are monitoring this forum and responded here almost immediately. Be proactive, rather than reactive to peoples concerns and it might help. If people are giving you the same complaints, maybe it's a cue to adjust the way you communicate with your customers. I admit, I was quick to react, and that is because I have been burned before.
I've seen your email, thanks I appreciate it. Keep me updated and I'll be more than satisfied.