Hello,

I paid via ZipZap/Moneygram and received an email confirming direct deposit into my Mt.Gox account, but the funds have not shown up.

OrderID: 3cbcd556-94da-4c75-b5dd-8e417be5fa54
EventID: fcacf2a7-32c0-4be8-907a-3d48b17a9678
DestAccount: M86288757X
QuoteID: c5db67a2-a3e6-4880-bf78-6c38963dc75c

This is a time sensitive matter, and any assistance you can provide would be very much appreciated.

Thank you

Bitinstant,

On 3/18, when the BTC/USD exchange rate was $47, I transferred $100 from Dwolla to Mt. Gox, which worked out to be about $98 after your fee was taken. Although the money was taken from my Dwolla account immediately, I have yet to receive a deposit in my Mt. Gox account. In the interim, I have watched the exchange rate climb by 25%. The quote ID for this event is "de7e22f0-0275-4f84-a054-7855d4d63419".

On 3/19, I saw the prices rising and, giving you guys the benefit of the doubt, I once again attempted to use your service to transfer an additional $100 from my Dwolla account to Bitstamp. Again, although the money was taken from me immediately, no funds have shown up in my Bitstamp account. The quote ID for this event was "12521b67-9a79-4661-9dfa-9b8f6d74d537"

I have emailed you, attempted to use the live chat, and posted in your support thread and have not received a single reply yet. I feel like I've been robbed and have just sat here watching the value of my USD plummet relative to BTC. I do not understand why all of my attempts to resolve the disappearance of $200 have been ignored. Any help and a reply would be highly appreciated.