They owed me several BTC worth of rakeback last year. I opened the ticket in september 2015, they denied it for a couple months then ignored me for a couple months before finally giving me my 3BTC and status points in March 2016. They want you to get frustrated and give up. They don't want you to tell other players about it.
https://bitcointalk.org/index.php?topic=1322261.msg14201079#msg14201079
https://bitcointalk.org/index.php?topic=1322261.msg14201079#msg14201079
Me too, in last year, I found my points are too less. I found they owe me lossback of my every lost bet, they said: your total gain/loss here is positive, means you earn our money, we don't offer your loss back, is this logical?
If people lost money 1 btc and they gave your loss back and you win/lose money many times, how to count? LOL, also they owe me poker rake 