Thank you for your feedback. The exchange I use is Kraken. Crypto Capital Corp is one of their payment options, I think probably a less used one than many. Kraken appear to have many such firms according to jurisdiction and currency, to help facilitate the withdrawals. That is understandable. I know Kraken have their own personal bank to do payments too, though they are not ideal for every scenario. However if you have the choice I would stick with Kraken rather than any third-party processor they offer. Nothing is risk free though. Hopefully I will get my money and Crypto Capital prove simply incompetent rather than criminal.