Limits for both physical and virtual cards exists since the service came to life :
https://www.e-coin.io/bitcoin-debit-card-fees-and-limits however they should've told you (an error message saying that you reached your limits for example) before transferring the Bitcoins and saying you can't get them anymore... E-coin.io is losing a lot of credibility with all those issues lately. I guess you have a couple of things you could do : contact OP or br4v37 in Bitcointalk and waiting for an answer (It could take sometime) or verify your real information's If you can.
Sir I am aware of the limits on Virtual cards, daily and month limits.
You did not understand me when I said I did NOT reach daily or monthly limits.
You missed the part when I explained one EURO card was brand new and has used NOTHING of the limits.
They are telling me my account has a lifetime limit. Not the cards.
And that I must verify if I want my money back.
I am from the USA, and you can not use any USA phone or information.
USA is not even an option when adding a phone to verify your account.