You say we bought a piece of software and nothing more. Well then, as responsible vendors of code you have a duty to make sure your customers are easily able to access the thing they purchased. Since the majority have still not managed it and cannot access their assets I think it is fair to say you will not have discharged your obligation until that majority has been catered for.

Please make the light wallet and a simplified claim process more of a priority. We bought what we thought were liquid assets over a year ago, it is getting very frustrating waiting and it is hard to maintain enthusiasm while things feel stale.