Hi all, as mentioned in this thread, we had some BTC confirmation issues that affected a small number of Bitcoin withdrawals. Our team is aware of the issue and believe it has been fixed. If your BTC did not arrive already, you should receive it shortly.
If you are still having issues, please log in to your account and contact our Customer Support Team using our new Direct Messaging Customer Support Module, described in this blog post:
https://blog.payza.com/payza-updates/announcements/customer-service-payza-account/Also, I'd appreciate it if OP could edit this post to note that this is not a "scam," simply a technically issue that has been resolved. Thank you.
I have contacted Payza support many times and even though it is clear that the transaction was cancelled as stated by Blockchain:
Jade (Blockchain)
Nov 25, 11:57 EST
This transaction was rejected by the bitcoin network. bitcoin. This is because when a transaction is rejected by the bitcoin network it is as though the transaction was never created, so the intended outgoing funds will have never left the sending bitcoin address. Like all wallet providers, Blockchain.info has absolutely no control over the confirmation process.
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Jade | Blockchain.info Support
However Payza support insists:
Your transaction is not lost, still unconfirmed.
As I mentioned previously, there's no way for us to cancel this transaction as it has left our system.
All I can advise you to do is contact your bitcoin wallet.
Let me know what they say.
Regards,
This is ridiculous because the transaction is not unconfirmed, it's cancelled, doesn't even exist anymore, yet they want me to contact my 'bitcoin wallet' (Cryptopay) which has no control over the transaction because it is cancelled and doesn't exist.