Why don't you hire someone to manage your PR, You seem to be failing pretty hard at listening to players that aren't restricted to complain about things they want changed so it's not a industry wide acceptance that you can steal a large sum of money from a player!

I won't be playing at your casino in the future after your last comment. Gambling budget of 5-10k USD per month and any other player that has half a brain that reads that will be inclined to do the same.